FAQ
Collapsible content
When will my order ship?
Orders are processed within 1–3 business days after payment is confirmed. You’ll receive a confirmation email once your order is on its way.
How long does shipping take?
Most orders arrive within 7–21 business days, depending on your location and local customs processing.
Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.
How do I track my order?
Once your order ships, you’ll receive the tracking info via email. Please allow up to 48 hours for tracking updates to appear.
What if I entered the wrong address?
Please reach out to us immediately. If your order hasn’t shipped yet, we’ll do our best to update the address. Orders already in transit may not be recoverable.
I didn’t receive a confirmation email—what should I do?
Check your spam or promotions folder. If it’s not there, reach out to us with your name and order details—we’ll resend it.
Do you offer refunds or exchanges?
Yes! Please refer to our Refund Policy for full details. We’re committed to making things right.
How do I contact EchoGlass support?
Reach out to us anytime. We respond Monday–Friday, between 9:00 AM and 6:00 PM (Pacific Time), and we aim to reply within 24 business hours.
How does EchoGlass work?
EchoGlass connects via Wi-Fi to let you upload and store GIFs and images to your private dashboard. You can customize your display and settings from any device. Once set up, it runs smoothly via USB—just plug it in and enjoy the glow.
What’s included in the box?
1× EchoGlass display
1× Digital projection base
1× USB-C cable
1× Quick start guide
Still have questions? Our support team is here to help, reach out anytime!
